ILG Wins UKWA Excellence in Customer Service Award!
We are delighted to announce that ILG were crowned winners of the Excellence in Customer Service Award at the prestigious 2023 UKWA Awards!
After a successful year in 2022, when we picked up Logistics Service Provider of the Year, and Young Employee of the Year, we are thrilled to have received another award this year.
The Excellence in Customer Service Award celebrates a UKWA member organisation with a proven customer-focused culture. An unwavering dedication to providing a first-class service, coupled with an in-depth understanding of customer needs, are at the forefront to consistently drive satisfaction and surpass expectation.
Sam Taylor, ILG’s Head of Fulfilment Client Services, picked up the award at the ceremony and said: “This award is testament to the hard work and focus on excellent customer service across every part of our organisation and everyone at ILG should be very proud for playing their part in this.”
Tom Ashley, ILG’s Managing Director, shared this note with all ILG staff: “I couldn’t be more proud of our achievements – there were some big players in the running, and I am delighted that our hard work and passion have been recognised by UKWA. Thank you to you, our wonderful ILG Team, who this wouldn’t have been possible without.”
We celebrated this achievement along with all the other nominees and winners in style at the Royal Lancaster in London last week. CEO of UKWA, Clare Bottle said “big congratulations to all those who were recognised with a UKWA Award for Excellence this year. It’s certainly been a day to celebrate and to take well-deserved pride in this great industry of ours!”
To read all about the winners and the awards lunch visit the UKWA website here.
Written by Elysia Mitchell
Responsible for all written content across ILG’s UK and US websites, Elysia also plays a central role in co-ordinating our partner outreach events. She joined ILG in 2018 on a graduate placement scheme as a Marketing Assistant and continues to support our sales and marketing teams in their drive to win new customers and grow our brand recognition. Elysia’s passion and knowledge of the UK beauty industry helps to keep our marketing to beauty and wellbeing audiences on-trend and on-message.
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For every business that relies on a fulfilment/3PL partner to get products into the hands of their customers, working with the right provider is a must.