Fulfillment Services for E-Commerce
When you choose ILG as your e-commerce business fulfillment provider, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
Fulfillment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
We partner with a range of successful brands to elevate their e-commerce potential, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: +44 344 264 8000
E-Commerce Fulfillment Services
At ILG we don’t just provide fulfillment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.
Product Personalization
Make a special gift even more special. Our fulfillment teams can add a name, monogram or message to personalize your products for you, relieving you of the logistical hassle of doing it in-house.
Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.
Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.
3PL E-Comm Technology
ILG’s WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke facilities
ILG’s secure, efficient fulfillment centers in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.
Customer Stories
ILG’s order fulfillment services are proven to help our customers be more successful, streamlining their fulfillment and giving their customers exceptional service.
Read our rncase studies
How Amazon Fulfillment By Merchant (FBM) Works and Why Beauty Brands Should be Using It
This guide explores how Amazon FBM works, its advantages, and practical steps to implement it successfully.
Celebrating Our Successful Baling Initiatives
Read about our 2024 cardboard and plastic baling achievements and what targets we’ve set for 2025.
Got a Question?
Fulfillment
Pricing
Organic
Fulfillment
Our Awards
Winner:
Best Logistics Solution 2024
Winner:
Excellence in Customer Service 2023
Winner:
Logistics Service Provider of The Year 2022
Follow Us
Thinking about outsourcing your fulfilment but not…
Thinking about outsourcing your fulfilment but not sure where to start? 🤔📦 Our ILG guide has you covered! Discover 10 key reasons to outsource and how to find the perfect fulfilment partner. 📦 📖 Read the guide on the link in our bio! #Ecommerce #Fulfilment #Logistics
https://www.instagram.com/p/DGTE1c1oYlj/
♻️ Turning Plastic Waste into Sustainable…
♻️ Turning Plastic Waste into Sustainable Solutions ♻️ At ILG, we’re committed to reducing plastic waste. Since introducing plastic baling in 2024 we bailed 22.3 tonnes of plastic, exceeding our targets! Our baled plastic is fully recycled into bin bags, which we buy back to help sort our warehouse waste more efficiently. For 2025, we’re setting the bar higher with a goal of 26 tonnes, all part of our Zero-by-Thirty journey to carbon neutrality. 🌍 Read more in our blog on the link in our bio! #Sustainability #Recycling #ZeroByThirty
https://www.instagram.com/p/DGNXMktMSGZ/
ILG is a finalist for the Environmental Culture…
ILG is a finalist for the Environmental Culture Award at the @gatwickdiamondbusinessawards 2025! 🌱💎 A huge thank you to our Facilities, Environmental and Sustainability Team – this recognition is truly well-deserved! 👏 #GatwickBusinessAwards #Finalists #Environment
https://www.instagram.com/p/DGLDhdxxVG7/
💘 Happy Valentine’s Day from everyone at ILG!…
💘 Happy Valentine’s Day from everyone at ILG! 💘 Whether celebrating with a partner, friend, or simply embracing the love in the air, it’s all about appreciation! ❤️ Our teams have been busy ensuring every order reaches its destination in time for today, so we showed them some love too with a little chocolate treat! 🍫✨ #ValentinesDay #LoveInEveryOrder #TeamILG #FulfilmentWithLove
https://www.instagram.com/reel/DGDFpP5sqnr/
Enhance your customers’ experience with discreet…
Enhance your customers’ experience with discreet packaging! 📦✨ Perfect for Valentine’s gifting! 💝 Here are our top three reasons to consider it: ✅Protect luxury goods 💎 ✅ Maintain privacy for personal and gifted items 🎁 ✅ Respect confidentiality for medical supplies 🏥 Read more on the link in our bio!
https://www.instagram.com/p/DF7xrOSMfFE/
💌 Every order is a love letter to your…
💌 Every order is a love letter to your customers 💌 Valentine’s isn’t just about romance – it’s about appreciation. At ILG, we create seamless, on-brand experiences that make our customers, customers feel valued. From beautiful packaging to on-time deliveries, every order feels special. Because when you love your customers, they love you back. 💖 Find out how we do it on the link in our bio! Happy Love Week! ❤️✨
https://www.instagram.com/p/DF5YJf4q9pM/
Expanding into the UK from the US? 🚛…
Expanding into the UK from the US? 🚛 With a large potential market, cost savings, and no language barrier, the UK is a prime destination for your business! 🌍💼 Read what US-based e-commerce businesses need to know about shipping from the US to the UK on the link in our bio! #Ecommerce #Logistics #Shipping #UKMarket #Fulfilment #GlobalBusiness
https://www.instagram.com/p/DFsA0inup4F/
Growing faster than expected? Struggling with…
Growing faster than expected? Struggling with storage and shipping? It might be time to outsource your fulfilment! Here are 3 signs it’s the right move for your business: 📈 Large forecasted growth 🏢 Outgrown your facilities 💰 Finances adding up Find out more in our blog on the link in our bio! Leave fulfilment to the experts while you focus on growing your brand! ✨ #Ecommerce #Logistics #FulfilmentSolutions
https://www.instagram.com/p/DFcbKOjqe38/
Happy Chinese New Year! 🐉✨…
Happy Chinese New Year! 🐉✨ Did you know that Chinese New Year creates one of the busiest and most challenging periods for global supply chains? With factory closures and rising shipping demand, the impact is larger than you might expect. Wondering how to stay ahead of these challenges? We’ve got you covered. Read more on the link in our bio!
https://www.instagram.com/p/DFZwxLaOFnj/
We had a special visitor at our Space Gatwick site…
We had a special visitor at our Space Gatwick site today, Reggie the Red from @officialcrawleytownfc paid us a surprise visit. He stopped by with @manor_royal and generously gifted tickets for our team to enjoy a Crawley Town match. ⚽ Thank you for brightening our day – we can’t wait to cheer on the team! 👏 #CrawleyTownFC #ManorRoyalBID #ILG
https://www.instagram.com/p/DFXwKQfKmI3/