{"id":145105,"date":"2024-10-08T09:23:33","date_gmt":"2024-10-08T08:23:33","guid":{"rendered":"https:\/\/ilg-lin.gotest.it\/us-en\/?p=145105"},"modified":"2025-02-20T15:35:07","modified_gmt":"2025-02-20T15:35:07","slug":"preparing-fulfillment-for-peak-season","status":"publish","type":"post","link":"https:\/\/ilg-lin.gotest.it\/us-en\/insights\/preparing-fulfillment-for-peak-season-145105\/","title":{"rendered":"Preparing Your Fulfillment for Peak Season"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-white-ter-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-cover is-light has-custom-content-position is-position-top-left alignfull p-0 image-50 image-right\" style=\"min-height:520px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" width=\"2006\" height=\"1337\" class=\"wp-block-cover__image-background wp-image-128606\" alt=\"\" src=\"https:\/\/ilg-lin.gotest.it\/us-en\/wp-content\/uploads\/sites\/5\/2024\/08\/ILG_Salfords2024186409.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/ilg-lin.gotest.it\/us-en\/wp-content\/uploads\/sites\/5\/2024\/08\/ILG_Salfords2024186409.jpg 2006w, https:\/\/ilg-lin.gotest.it\/us-en\/wp-content\/uploads\/sites\/5\/2024\/08\/ILG_Salfords2024186409-300x200.jpg 300w, https:\/\/ilg-lin.gotest.it\/us-en\/wp-content\/uploads\/sites\/5\/2024\/08\/ILG_Salfords2024186409-1024x682.jpg 1024w, https:\/\/ilg-lin.gotest.it\/us-en\/wp-content\/uploads\/sites\/5\/2024\/08\/ILG_Salfords2024186409-768x512.jpg 768w, https:\/\/ilg-lin.gotest.it\/us-en\/wp-content\/uploads\/sites\/5\/2024\/08\/ILG_Salfords2024186409-1536x1024.jpg 1536w\" sizes=\"(max-width: 2006px) 100vw, 2006px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column pr-6 pb-4 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"post-banner-content\">\n    <p class=\"post-banner-content__author\"><a href=\"https:\/\/ilg-lin.gotest.it\/us-en\/insights\/author\/emitchell\/\" class=\"author__avatar\" rel=\"author\"><img alt='ILG Author Elysia Mitchell' src='https:\/\/secure.gravatar.com\/avatar\/3dc3f928045703c81a86a8a91325c0d68bd425c1c85c8a06cb53a49e2f2379b2?s=32&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/3dc3f928045703c81a86a8a91325c0d68bd425c1c85c8a06cb53a49e2f2379b2?s=64&#038;d=mm&#038;r=g 2x' class='avatar avatar-32 photo' height='32' width='32' \/><\/a><a href=\"https:\/\/ilg-lin.gotest.it\/us-en\/insights\/author\/emitchell\/\" class=\"author__name\" rel=\"author\">Elysia Mitchell<\/a><span class=\"author__separator\"><\/span><span class=\"post-banner-content__date\">08 Oct 2024<\/span><\/p>\n    <h1 class=\"post-banner-content__title\">Preparing Your Fulfillment for Peak Season<\/h1>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">How a 3PL Can Build Customer Loyalty for Fashion, Beauty &amp; Wellbeing Brands<\/h2>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group pt-4 pb-4\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>With <a href=\"https:\/\/www.emarketer.com\/content\/half-of-consumers-plan-start-their-holiday-shopping-before-november\" target=\"_blank\" rel=\"noreferrer noopener\">half of consumers<\/a> expecting to start their holiday shopping before November, brands within the fashion, beauty and wellness sectors are gearing up for a surge in online sales.<\/p>\n\n\n\n<p>Last year\u2019s Black Friday period in the UK saw total sales reach an estimated <a href=\"https:\/\/store.mintel.com\/report\/uk-black-friday-market-report\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a313.3 billion<\/a>, with the health and beauty category achieving <a href=\"https:\/\/www.imrg.org\/blog\/black-friday-2023-the-key-findings\/#:~:text=Gifts%20(%2D5.7%25)%20and,over%20the%20Black%20Friday%20period.\" target=\"_blank\" rel=\"noreferrer noopener\">+7.6% YoY<\/a> growth. The spike was largely attributed to deals popularised via social media platforms, such as TikTok, with 59% of all online sales during Black Friday derived from mobile devices.<\/p>\n\n\n\n<p>But while sales events such as Black Friday (<strong><em>29<sup>th<\/sup>&nbsp;November<\/em><\/strong>) and Cyber Week (<strong><em>2<sup>nd<\/sup>&nbsp;December)<\/em><\/strong> are renowned for driving massive consumer interest, they also present challenges to brands, especially when it comes to delivering exceptional service.<br><br>Once your marketing, website optimization and customer acquisition strategies <a href=\"https:\/\/ilg-lin.gotest.it\/us-en\/insights\/prepare-for-peak-season-ecommerce-checklist-130778\/\" target=\"_blank\" rel=\"noreferrer noopener\">are in place<\/a>, the next crucial step is ensuring your logistics operations are fine-tuned for peak performance. This is where a 3PL\u2019s expertise comes in; helping you get the fulfillment process right, so you can meet the high expectations of your customers &#8211; and build loyalty.<\/p>\n\n\n\n<p>In this guide, we\u2019ll cover the 5 key operational areas to prioritize during the peak period, with additional insights on how ILG can help your brand streamline its fulfillment to meet consumer demands.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Delivery<\/h2>\n\n\n\n<p>Customers today expect a variety of delivery options,&nbsp;from express same-day delivery to budget-friendly slower options.&nbsp;During peak periods,&nbsp;offering a well-curated selection is especially crucial:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Flexible Delivery Windows<\/strong><br>Optimizing your delivery options involves managing customer expectations around shipping times. Temporarily suspending next-day delivery guarantees in favor of promoting reliable slower options and informing customers about extended timelines can minimise frustration and encourage customers to complete their purchases.<\/li>\n\n\n\n<li><strong>Basket Abandonment<\/strong><br>Last year, <a href=\"https:\/\/gfsdeliver.com\/one-in-four-online-baskets-are-abandoned-at-checkout-costing-retailers-billions\/\" target=\"_blank\" rel=\"noreferrer noopener\">one in four baskets<\/a> was abandoned before checkout, costing UK retailers a <a href=\"https:\/\/seamlessxtra.com\/delivery-concerns-cost-online-retailers-34-4bn-in-losses-in-2023-study-finds\/\" target=\"_blank\" rel=\"noreferrer noopener\">staggering \u00a334.4 billion<\/a>. With inadequate delivery choices cited as one of the key reasons, that situation is magnified during peak periods, such as Black Friday, as customers become increasingly impatient for their purchases. This means brands must offer a range of delivery options that cater to different customer needs, whether it\u2019s fast shipping, standard delivery or sustainable options.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. The Unboxing Experience<\/h2>\n\n\n\n<p>Whether you\u2019re shipping a beauty product or fashion item, the packaging is the first physical interaction a customer has with your brand; a well-designed unboxing experience can be the difference between a one-time purchase and a loyal customer.<\/p>\n\n\n\n<p>As a trusted fulfillment provider, ILG prioritizes quality control and meticulous packaging for each order \u2013 especially during peak times. Here are some of the ways our experienced staff take pride in presenting your products to customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Secure Packaging<\/strong><br>Damaged goods lead to customer disappointment and with <a href=\"https:\/\/www.contimod.com\/shipping-damage-statistics\/#:~:text=Shipping%20Damage%20Statistics%3A%20Key%20Numbers,of%20eCommerce%20packages%20arrive%20damaged.&amp;text=11%25%20of%20goods%20arrive%20at,%2C%20and%20FedEx%20(7%25).\" target=\"_blank\" rel=\"noreferrer noopener\">10% of ecommerce packages<\/a><strong> arriving damaged<\/strong>, this can lead to returns, lost revenue &#8211; and potentially tarnish your brand image. By using appropriate cushioning materials and sturdy boxes to keep them well-protected during transit,&nbsp;we help to minimise the risk of damage, ensuring your customers receive their orders in pristine condition &#8211; especially during high-volume periods like Black Friday.<\/li>\n\n\n\n<li><strong>Efficient Packaging<\/strong><br>During the peak period, streamlining the packaging process can help speed up the fulfillment process, so brands can meet demand without sacrificing quality. This could involve using pre-sized boxes or standardised packing materials for specific product categories. Clients who partner with ILG, clients benefit from our quality control processes, ensuring that every package is assembled with care and delivered to customers in optimal condition.<\/li>\n\n\n\n<li><strong>Sustainable Packaging<\/strong><br>With <a href=\"https:\/\/ilg-lin.gotest.it\/us-en\/insights\/how-to-make-your-e-commerce-packaging-more-sustainable-10321\/\" target=\"_blank\" rel=\"noreferrer noopener\">60% of today\u2019s customers<\/a> demanding eco-friendly packaging options, it\u2019s key for brands to use recyclable or biodegradable materials and to minimise packaging waste as part of their fulfillment strategy. Not only does this reduce your environmental footprint but also enhances the overall customer experience. For our practical tips to help make your brand\u2019s e-commerce packaging more environmentally friendly, click <a href=\"https:\/\/ilg-lin.gotest.it\/us-en\/insights\/how-to-make-your-e-commerce-packaging-more-sustainable-10321\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n\n\n\n<li><strong>Branded Packaging<\/strong><br>Custom-printed boxes,&nbsp;branded inserts and product personalization, such as embossing and engraving, add a touch of sophistication and reinforces your brand identity in the customer&#8217;s mind. At ILG we pride ourselves on being an extension of your brand, giving our clients a bespoke fulfillment experience to help set you apart from your competitors.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Discount Strategy<\/h2>\n\n\n\n<p>Discounts are a powerful tool for attracting customers during peak periods,&nbsp;such as Black Friday and Cyber Weekend, but as customers become increasingly savvy,&nbsp;a more considered strategy for handling price reductions is essential.<\/p>\n\n\n\n<p>Brands often update their discounts throughout the peak period to maintain momentum leading to buyers delaying purchases until they see steeper markdowns later in the sales season. A double-edged tactic, it\u2019s effective for enticing customers to return, but can also lead to unpredictable, even unmanageable order volumes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Order Dispatch Times<\/h2>\n\n\n\n<p>During peak periods,&nbsp;speed is a top priority for online shoppers and even the most efficient 3PL operations will experience an increase in processing times.<br><br>Be sure that your chosen provider has the capacity and infrastructure to meet your dispatch requirements, especially during peak times by communicating order forecasts well in advance \u2013 and manage customer expectations by clearly communicating revised dispatch timescales on your website and during checkout.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Flexible &amp; Scalable Fulfillment with ILG<\/h2>\n\n\n\n<p>Consumers are now looking for deals over an <a href=\"https:\/\/newdigitalage.co\/retail\/here-comes-peak-season-the-most-disloyal-time-of-the-year\/\" target=\"_blank\" rel=\"noreferrer noopener\">extended period<\/a> rather than one-off events, making scalable and flexible fulfillment even more crucial\u200b.<\/p>\n\n\n\n<p>ILG\u2019s fulfillment solutions are activity-based, meaning we can scale up or down based on your sales volumes. That way, you only pay for the services you use,&nbsp;eliminating unnecessary costs during slower periods. With flexibility in staffing, you can scale up your operations quickly with additional skilled labor when needed, ensuring there are no delays in your order processing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>When new customers receive their orders on time, with care and in pristine packaging, they\u2019re more likely to return &#8211; and recommend your brand to others. So, as the Peak 2024 period draws closer, ensuring your fulfillment operations are ready is essential to delivering a great customer experience.<\/p>\n\n\n\n<p>At ILG, our technology, resources and workforce allow you to focus on growing your brand, knowing that your fulfillment is in expert hands. From flexible delivery options and order tracking to efficient order dispatch and an unforgettable unboxing experience, our proven experience in peak fulfillment means&nbsp;you can enjoy a smooth and successful peak period.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ready to optimize your fulfillment for Peak 2024?<\/h2>\n\n\n\n<p>Visit our <a href=\"https:\/\/ilg-lin.gotest.it\/us-en\/fulfillment-services\/peak-hub\/\">fulfillment inquiry page<\/a> to find out more, or contact us to discuss how we can support your business during this critical period.<\/p>\n\n\n\n<p>Read our previous <a href=\"https:\/\/ilg-lin.gotest.it\/us-en\/insights\/how-to-increase-your-customer-retention-before-during-and-after-sales-peaks-108535\/\" target=\"_blank\" rel=\"noreferrer noopener\">blog<\/a> to explore more ways to increase your customer retention before, during and after sales peaks.<\/p>\n\n\n\n<div class=\"wp-block-group mb-2 p-5 pb-2 pt-5 mt-5 has-blue-light-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"your-details\">Contact Us<\/h3>\n\n\n<script>\n    hbspt.forms.create({\n        region: \"eu1\",\n        portalId: \"25578978\",\n        formId: \"9c079e2a-5861-4629-a974-0ff00560c6c2\"\n    });\n<\/script>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In this guide, we cover the 5 key operational areas to prioritize during the peak period, and how ILG can help your brand streamline its 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